At Swimworx.com.au, we are committed to making your shipping experience fast, reliable, and stress-free. We partner with trusted carriers, including Australia Post, Toll, and specialized freight services, to deliver across mainland Australia.

Standard Shipping

  • Processing Time: Most orders are processed and shipped within 24 hours.
  • Delivery Time: Standard items typically arrive within 2–7 business days.
  • Tracking: You will receive an email with tracking information once your order has been dispatched.

Freight Shipments

Some oversized or heavy items — such as pool heaters, large filters, slides, and diving boards — are shipped via freight carriers.

Important Details:

  • Delivery Time: Typically 4–7 business days, but may take up to 1–2 weeks depending on your location.
  • Delivery Location: Curbside only (front of driveway). Freight carriers do not deliver items inside garages, backyards, or provide installation.
  • Additional Charges: Deliveries to rural or hard-to-access locations may incur extra fees. You will be notified via email prior to shipping if this applies.

Freight Delivery Instructions

To ensure smooth delivery and protect your purchase, please follow these steps:

  1. Inspect all cartons before signing the delivery receipt.
  2. Confirm the number of cartons matches the Bill of Lading.
  3. If any cartons are missing or damaged:
    • Clearly note the issue on the delivery receipt.
    • Refuse delivery only if damage is extensive. Contact us immediately for support.
  4. Failure to note damage or shortages may limit your ability to claim reimbursement.
  5. Refused shipments without valid cause will be subject to our Return Policy.

Freight Signature Waiver Option

Freight deliveries typically require a signature upon arrival for your protection.

If you prefer to waive the signature requirement, please contact our Support Team by email before your order ships. By waiving the signature, you accept full responsibility for any lost, stolen, or misdelivered packages after carrier delivery confirmation.

Additional Shipping Notes

  • PO Boxes & Remote Addresses: We do not ship to PO Boxes or certain remote locations.
  • Split Shipments: Some orders may ship in multiple boxes or from different warehouses. Tracking information will be provided for each.
  • Backorders: If an item is unavailable, we will notify you within 48 business hours. You may choose to wait or cancel for a full refund.
  • Signature Required: Orders over AUD $500 require a signature upon delivery unless a signature waiver has been submitted in advance.
  • Shipping Area: We currently ship only within mainland Australia.

Weather & Carrier Delay Disclaimer

Please note: Severe weather, natural disasters, and other carrier-related issues may delay shipments. Swimworx.com.au is not liable for delays once a package has left our facility. We appreciate your understanding in these rare situations.

For shipping questions, please contact our Support Team via the Contact Us form. All returns can be initiated from your account profile.